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My aim is to provide tips and links to improve your hospitality knowledge and business as well as the importance of creating a positive staff culture.
Finding great staff is harder than ever and keeping them is just as hard. Investing in your staff and providing ongoing training is a great way to engage and retain your staff.
I offer personalised training tailored to your business which can include the following expertise:
Customer service
Wine lists
Food safety
Menu design and costing
Coffee barista training
Service and sequences
Training of new staff
Please contact me for a free 30 minute discussion about how I can assist you and your business.
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Bring The Hospitality Starter Course and other training options straight to your campus, making it easy for students to attend and gain valuable skills.
The course is ideal for students in year 9, 10, 11 and 12.
Please enquire below to have the hospitality starter course available to your students on your campus.
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It’s the same old saying, “How can I get experience if no one will hire me?”.
The Hospitality Starter course is perfect for school leavers or those attending school wanting to get into the hospitality workforce.
As well as learning the main skills an employer looks for (greeting customers, customer etiquette and carrying and clearing plates), the course also teaches students about what pay rate to expect, what to look out for in terms of inappropriate dodgy employers.
You will also learn how to format your resume and cover letter to show that yes you’re a school leaver or student, but how you have gained the necessary skills to be a valuable employee.
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Hospitality in Australia can be different to other parts of the world.
In Australia, customers like to be verbally greeted, attended to regularly and have their expectations exceeded. This can be challenging for internationals when they arrive in Australia as it may be is different to customer service expectations in their home country.
This course will enable students to be confident in their ability to serve customers whilst having foundational skills that will start or further their job in hospitality.
If you are an international or someone new to the hospitality industry struggling to gain or maintain regular work please leave your interest below and we will be in touch when courses are available.
TRAINING BY KARINA