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Newly into the role of Learning & Development Coordinator at Rich River Golf Club and working with our Operations Team, we identified we wanted to equip our staff with a base set of skills to enable consistency in service. We contacted Karina and discussed our options, to which Karina was able to tailor a course to suit our needs in conjunction with our current service standards. Karina was able to engage with our team and impart basic skills to give them more confidence in their day-to-day customer service delivery. The mix of theory and practical in the session was well received by participants as it broke the day up. The coffee session appears to have been popular with over 50% of our team mentioning it in their ‘takeaways’ for the day. I would thoroughly recommend Karina for her hospitality training as it was fresh, on point and able to reach a wide range of ages across our team.

-Narelle, Training Manger, Rich River Golf Club

Such a wonderful training seriously in today session I learned a-lot of things thanks again 🙏🏻.”

“We highly recommend Training by Karina’s Hospitality Starter Course and Barista Course. We used Karina to run training courses for some of our secondary students in the school holidays and it was very popular. Karina connects well with young people and has a fun and engaging teaching style which fosters a positive environment for learning new skills. Karina’s passion for good coffee and professional front of house service showed through the way she taught and demonstrated her excellent hospitality skills. It is evident that Karina has a genuine interest in helping students learn new skills and gain confidence for work in the hospitality industry. Following completion of Karina's courses our students felt confident they could seek work in a professional dining setting or as a barista. We strongly encourage other schools to utilise Training by Karina and could not recommend Karina's services more highly..”

“Ongoing Covid closures for Melbourne caused staff migration away from hospitality leaving us short staffed at times and forced to employ workers with no formal training just to meet roster demands. These staff were enthusiastic and committed so it was sensible to invest in their development. Enter TrainingbyKarina . Karina prepared a bespoke training course to instill core hospitality knowledge and ensure high service standards. On the day Karina presented a detailed training program in a concise, easy to understand format. Our staff, all different ages, ranged from newly employed to experienced long termers, they all were engaged from the first topic and their interest in learning more was immediately evident. That initial session changed the game for us, improving every aspect of our hospitality service, thank you Karina from the Woodlands Golf Club management team and our members.”